TERMS AND CONDITIONS

SALES SECRETS, 42 rue l'Océan, 85560 LONGEVILLE SUR MER

1. Object

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document.

They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation site www.vendee.secretssales.fr. These general conditions of sale apply to all reservations made online, via our online reservation site www.vendee.secretssales.fr, or directly by telephone or confirmed and contractualized exchange by email.

2. Reservation

The customer chooses the services presented on our booking site. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation site and having requested and obtained the necessary and/or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3. Booking process

Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation site or directly by email or telephone. The reservation is deemed to have been made upon receipt of the reservation confirmation. The customer agrees, prior to any reservation, to complete or communicate the information requested on the reservation form. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card for the guarantee request, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation

Our reservation site acknowledges receipt of the customer's reservation by sending an e-mail. In the case of payments by transfer, this e-mail is only sent upon receipt of the transfer. In the case of payments by credit card, the e-mail is sent without delay. The acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, as well as the address of the establishment of the seller to which the customer can submit his complaints.

5. Cancellation or modification by the customer

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The cancellation terms are as follows:

- 100% refundable, if cancellation is made at least 30 days before arrival.

- 50% is refundable, if the cancellation is made between 30 days and 14 days before arrival.

- If the cancellation is made less than 7 days before arrival, it will not give rise to any refund.

In case of postponement of a stay, the cancellation conditions will be calculated according to the date of the initial stay.

Any cancellation request must be sent by e-mail to the address indicated on the confirmation of the reservation sent by e-mail.

If the stay is shortened, the rental price remains with the owner. No refund will be made.

All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.

In the event of force majeure, unforeseeable events or events beyond its control, the lessor reserves the right to cancel the rental contract and reimburse the lessee without the latter being able to turn against him and without any compensatory indemnity.

7. Liability

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. Price

The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking site. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless special provisions are indicated on site. Unless otherwise stated on the booking site, additional services are not included in the price. The tourist tax is to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.

10. Payment

For payments by credit card, the customer communicates his bank details as a guarantee of the reservation by credit card by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. The establishment has chosen lodgify.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. For payments by bank transfer, the bank details of the establishment are communicated by email to the customer so that he can make the transfer. The reservation is not considered confirmed until the transfer has been received on the establishment's account.

Payment is made in two stages: at the time of booking, 30% of the total amount is taken as a deposit, the remaining 70% being debited 15 days before the start date of the service. For bookings made less than 15 days before the start date of the rental, payment is made in full at the time of booking.

12. Privacy

The information requested from the customer is necessary for the processing of his order and will be communicated to all stakeholders and partners. Without this information, the seller could not register a reservation. Unless opposed by the customer, if he has made a reservation on the website, the seller is notably likely to send him by e-mail, promotional offers, a satisfaction questionnaire following his stay. The customer has the right to oppose, free of charge, that the data concerning him are used for prospecting purposes, in particular commercial. The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk.

13. Agreement of proof

The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of lodgify.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

14. Force majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

15. Settlement of disputes

These General Terms and Conditions of Sale are governed by French law without obstructing any mandatory protective provisions that may be applicable in the customer's country of residence.

16. Entirety

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.